AxenCare Hardware Maintenance
Guaranteed 24/7 Hardware Support in over 30 countries
Axentel offers an independent from vendor and unbiased alternative maintenance solution which provides our customers choices and flexibilities in maintaining & refreshing their infrastructure equipment at their terms without influence from their vendors.
Not only can our customers expect as much as 50-70% cost savings on hardware maintenance and data center support without compromising uptime while reducing operational risks, they also enjoy continuous support for equipment past their marketing lifespan (EOL) or vendor service lifespan (EOSL) for as long as they require.
Backed by a global service desk & distribution center, we guarantee a 4 hours response time for manpower and hardware replacement in over 30 countries as a professional service provider.
Why Axentel ?
Specialists offer of :
- Multivendor hardware support
- EOL support – thousand of obsolete IT system supported
- Regional Coverage
- Over 100 service partner network with more than 50 local warehouses covering nationwide support in most Asean countries
- Multi lingual certified engineers (8 languages)
- A single point of contact (24/7 service desk)
- Access to Axentel Customer Service online portal for asset control, log ticket & view status
- Trusted advisor to help staging plan and prepare into virtualization and cloud computing environment
End Of life Support Solutions for Network, Storage& Server (Unix & Wintel) systems
Onsite Support : Our field engineers can be onsite within 4 hours within all major cities in ASEAN region
Remote Support : Our service desk can provide remote monitoring via telephone and remote connection 24/7
Spares Management : Let us take care all the sparing, logistics & warehousing at much reduced cost covering all of your sites
Fix It First : An engineer can be dispatched to location outside our normal coverage area upon request & we always fix the problem first even if it’s not within the SLA
OEM & Product Line Support Listing
Note: Not all supported OEMs or product lines may be listed.
Value added solutions:
- Remote Monitoring
We provide 24/7 proactive monitoring with our industry leading monitoring software for our customers to ensure our Technical Service Desk are alerted of any issues even before our customers even realize any problems has occurred.
- AxenCare Customer Service Portal
We provide access to our AxenCare Customer Service (ACS) portal to all our customers – a powerful secure web-based portal that enables and empowers our customers on their Axencare contract management and ticket management.
- Axentel has proven expertise supporting complex, multi-vendor data centers for major telecom operators and MNCs since 2005. We have also invested heavily in our skilled workforce and internal system to ensure we can offer our customers the highest standard in the industry. Let us give you a free consultation how we can support you and you can see for yourself!